Support Policy Page

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Support Policy

Support Channels:
Our support team is available to assist you with any questions or issues you may have. We strive to provide timely and helpful responses to ensure your satisfaction.

You can reach our support team through the following channels:

Email: [email protected]
Phone: + 964 772 218 5359

Please note that our support team operates during Iraqi business hours. We aim to respond to all inquiries within 24 hours.

Scope of Support: Our support team is dedicated to assisting you with any issues related to our products or services. We aim to provide timely and effective support to ensure your satisfaction.

Availability: Our support team is available 24/7 seven days a week, excluding official holidays in Iraq. Please note that during these holidays, there may be delays in responses as not all staff members will be available.

Response Times: We strive to respond to all inquiries within 5 hours during our regular support hours.

Support Channels: You can reach our support team via:

Email: [email protected]
Phone: + 964 772 218 5359

Live Chat: Instagram/ MCELANNO 
Issue Resolution: Our support team will work diligently to resolve your issue. If your issue cannot be resolved immediately, it will be escalated to ensure a prompt resolution.

User Responsibilities: To help us assist you better, please provide detailed information about your issue and any steps you have already taken to resolve it. This will help us provide a more efficient solution.

Limitations of Support: Our support is limited to issues directly related to our products and services. We may not be able to provide support for third-party products or services.

Legal Disclaimers: Our support is provided "as is," without any warranty or guarantee. We are not liable for any damages or losses resulting from the use of our support services.

Language Support:
We provide support in English, Arabic, and Turkish to ensure that our diverse range of users can communicate with us effectively. Our support team is proficient in these languages, enabling us to address your inquiries and concerns accurately and promptly.

Contact Us: If you have any questions or need assistance, please contact our support team at: [email protected].